Shipping policy

At alecurr, we provide fast, reliable, and transparent delivery using DHL.

1. Ship-From Location

All orders are shipped from:

alecurr
Alte Ziegelhütte 7
67547 Worms, Rhineland-Palatinate
Germany

2. Shipping Carrier & Service

We use the following shipping method:

  • Carrier: DHL
  • Service Level: DHL Paket Domestic

This ensures reliable and trackable delivery across Germany and selected EU countries.

3. Shipping Costs

✅ Free shipping on all orders

  • No minimum order value
  • No hidden fees
  • Final price displayed at checkout

4. Handling Time (Order Processing)

Orders are processed within:

  • 1–2 business days (Monday to Friday)
  • Orders placed after business hours are processed the next working day
  • No processing on weekends or public holidays

👉 Maximum handling time: 2 business days

5. Delivery Time (Transit Time)

Delivery is estimated based on DHL service standards:

  • Transit time: 2–4 business days

👉 Maximum shipping time: 4 business days
👉 Total delivery time: 3–6 business days

Delivery times may vary slightly depending on destination and logistics conditions.

6. Delivery Time Calculation (Google-Compliant)

Delivery time is automatically determined based on:

  • Carrier: DHL
  • Service level: Domestic parcel
  • Ship-from location: Worms, Germany

This ensures accurate delivery estimates for customers at checkout.

7. Order Tracking

All orders include tracking:

  • Tracking link sent via email after shipment
  • Real-time delivery updates available

8. Shipping Destinations

We currently ship to:

  • 🇩🇪 Germany
  • Selected countries within Europe

If your country is not available at checkout, delivery is not currently supported.

9. Incorrect Address

Customers must provide accurate shipping details.

We are not responsible for:

  • Delivery delays
  • Failed deliveries due to incorrect or incomplete addresses

10. Delays or Lost Packages

If your order is delayed or lost, contact us:

📧 contact@aleccur.com

We will work with DHL to resolve the issue.

11. Damaged Items

If your item arrives damaged:

  • Contact us within 48 hours
  • Include photos of the product and packaging

We will review and provide a suitable solution.

12. Contact Information

📧 Email: contact@aleccur.com
📞 Phone: +49 1520 8582199
📍 Address: Alte Ziegelhütte 7, 67547 Worms, Germany