Refund policy
At alecurr, we aim to provide a clear and fair return process. If you are not satisfied with your purchase, you can contact us for assistance.
1. Company Information
If you have any questions about returns or refunds, please contact us:
Store Name: alecurr
📧 Email: contact@aleccur.com
📞 Phone: +49 1520 8582199
📍 Address: Alte Ziegelhütte 7, 67547 Worms, Germany
2. Return Eligibility (30 Days)
You may request a return within 30 days of receiving your order.
To be eligible for a return, items must:
- Be unused and in original condition
- Be returned in original packaging
- Include proof of purchase
Return requests submitted after 30 days may not be accepted.
3. How to Request a Return
To start a return, please contact our support team:
Please include:
- Your order number
- The item(s) you wish to return
- The reason for the return
Our team will review your request and provide return instructions.
4. Return Shipping
Return shipping costs are usually the responsibility of the customer.
Exceptions apply if:
- The item arrives damaged
- The item is defective
- The wrong item was delivered
We recommend using a tracked shipping method for all returns.
5. Damaged or Incorrect Items
Please check your order upon delivery.
If your item is damaged, defective, or incorrect, contact us immediately at:
We will review the issue and offer a replacement or refund where appropriate.
6. Refunds
Once your return is received and inspected, we will inform you of the approval status.
If approved:
- Refunds are issued to the original payment method
- Processing time may take up to 14 business days
- Your bank or payment provider may require additional time to complete the transaction
7. Non-Returnable Conditions
Items may not be eligible for return if:
- They show signs of use
- They are damaged due to misuse
- They are returned without original packaging
8. Order Cancellation
Orders can be cancelled before shipment by contacting us as soon as possible.
Once an order has been shipped, it will follow the standard return process.
9. Contact Us
If you have any questions about this policy:
📧 contact@aleccur.com
📞 +49 1520 8582199
📍 Alte Ziegelhütte 7, 67547 Worms, Germany